Your privacy is our priority. This document explains in detail how mbet collects, uses, stores, and protects your personal data every time you use our platform.
All data transmitted between your device and mbet servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
Mbet has never and will never sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.
You have the right to access, correct, and request deletion of your personal data at any time. The mbet privacy team will process each request within 14 business days.
Your data is stored on servers protected by multi-layered access controls, firewalls, and continuous 24-hour security monitoring.
The mbet KYC (Know Your Customer) process complies with anti-money laundering legal requirements. Data collected for KYC is used solely for identity verification purposes.
You can opt out of any marketing communications from mbet at any time through your account settings or by contacting our support team.
This Privacy Policy describes mbet's practices regarding the collection and use of your personal information when you use our platform, website, or mobile application. Please read this document carefully to understand your rights and responsibilities.
Mbet is committed to protecting the privacy of our platform's users. This Privacy Policy applies to all information collected through the mbet website, mobile app, customer support services, and any other channel we operate.
By registering an account or using any mbet service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
Note: This policy applies to all mbet users regardless of the device or method used to access our platform.
Mbet collects your personal data in several ways depending on how you interact with the platform. Below are the main categories of data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity | Full name, IC/passport number, date of birth | Account registration, KYC |
| Contact | Phone number, email address, home address | Account registration, user profile |
| Financial | Bank account number, e-wallet details, transaction history | Deposit/withdrawal process |
| Technical | IP address, browser type, operating system, device ID | Automatically during use |
| Usage | Game history, wagering, login activity | Automatically during platform use |
| Communications | Customer support records, feedback, complaints | Interactions with the support team |
We only collect data necessary for legitimate purposes and do not collect any sensitive information unrelated to the operation of the mbet platform.
Personal data collected by mbet is used for the following purposes:
Data Minimization Principle: mbet adheres to the principle of data minimisation — we only collect and retain data that is strictly necessary for the purposes stated above.
The mbet platform uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the mbet platform.
Mbet does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are specific situations where we need to share data to operate the platform:
Contractual Guarantees: All third parties that receive mbet user data are bound by contractual agreements requiring them to protect that data to the same or higher standard as our own policy.
The security of your data is an absolute priority for mbet. We implement multiple layers of technical and organizational protection to keep your data safe at all times:
Data retention period: Your personal data is retained for as long as your account is active, plus any period required by law (typically 5–7 years for financial records). After this period, data is securely deleted using approved methods.
As an mbet user, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Correct any inaccurate or incomplete data in your account.
Request deletion of your data, subject to legal obligations.
Restrict the processing of your data in certain situations permitted by law.
Receive your data in a machine-readable format for portability.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact the mbet privacy team via email or live chat. We will process your request within 14 business days and notify you if additional time is required.
The mbet platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we find that someone under the age of 18 has registered an account, we will immediately close that account and delete all associated data.
If you believe that a minor has provided personal data to mbet, please contact our team immediately so that corrective action can be taken without delay.
The mbet platform may contain links or integrations with third-party services such as payment providers and game providers. This Privacy Policy applies only to data collection and use by mbet itself.
Mbet is not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policy of each third party you interact with through the mbet platform.
Partner Review: All game providers and service partners integrated with mbet are vetted and selected based on their compliance with high data security standards.
Mbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to users via email or in-platform notification at least 14 days before taking effect.
Continued use of the mbet platform after the effective date of an updated Privacy Policy constitutes your acceptance of the latest version. The current version of this Privacy Policy is always available on this page with the update date clearly displayed.
We encourage you to review this page regularly to stay informed about how we protect your data.
If you have any questions, concerns, or wish to exercise your privacy rights, the mbet privacy team is ready to assist you. We are committed to providing accurate and helpful responses in a timely manner.
For complaints that cannot be resolved through the above channels, you have the right to submit a complaint to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.
Register an mbet account today and enjoy a gaming experience on a platform that takes your personal data protection seriously at all times.